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NCR Voyix Restaurant Payments Gateway (NPG)
NCR Voyix Retail Payments Gateway (NPG)
NCR Voyix Incident Tracking: INC1898530
The issue has been resolved. AMEX will fund based on defined schedules from data receipt. Deposits are expected to be delayed 3-5 days for transactions 2/23 - 2/26.
All outstanding files have been submitted for processing and subsequent funding by AMEX. Teams are following up with AMEX to confirm processing status.
NCR Voyix Payments has identified following issue(s) impacting American Express funding
Impact - A subset of NCR Payments Processing customers have funding delays on American Express transactions from Feb 22 - Present
Action - No actions are required on the customer end, at this time. Teams are actively addressing the processing of these settlement files.
Incident Tracking: INC1898530 - American Express Funds Delayed for a Subset of NPP Merchants
INC1891832
NCR Voyix Payments has resolved the incident.
Action - Hospitality Merchant administrators can now access ServerEPS Configuration Manager.
NCR Voyix Payments has identified following issue(s) impacting ServerEPS Configuration Manager
Impact - Hospitality Merchant admins may be unable to perform administration functionality within the ServerEPS Configuration Manager.
Action - ServerEPS Configuration Manager will remain intermittently available until resolution
***TEST***
NCR Voyix Payments Gateway is currently investigating reports of administrators unable to access Configuration Manager. We will provide an update as soon as we have more information.
Transaction Processing OTLP DC1 is now operational! This update was created by an automated monitoring service.
Transaction Processing OTLP DC1 cannot be accessed at the moment. This incident was created by an automated monitoring service.
Complete
Test - Automated Maint Comms
This incident has been resolved at 2:30 PM ET.
INC1880222 - Lane Services Intermittently Degraded
NCR Voyix Payments has identified following issue(s) impacting Production Lane Services - Retail
No notices reported this month
Dec 2023 to Feb 2024
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