NCR Voyix Payments Gateway - Notice history

NCR Voyix Incident Tracking: INC1912766

NCR Voyix Payments has continued monitoring transactions with Worldpay. Since 1:42P ET, no additional alerts have been observed by NCR Voyix. Worldpay has indicated a return to normal operation.

NCR Voyix Incident Tracking: INC1906497

NCR Voyix Payments Processing has resolved following issue(s) impacting transaction processing as of 12:33 AM ET Mach 17, 2024.

• Impact - Customers experienced frequent transactions timeouts from 11:00 PM - 12:33 AM

• Update - As of 12:33 AM, processing performance was restored. Teams continue to monitor all systems.

• Action - Some tippable transactions that were taken offline could not be adjusted at the POS. These transactions can be adjusted in ServerEPS on March 17.

NCR Voyix teams are actively addressing reviewing the root cause

NCR Voyix Incident Tracking: INC1906497

NCR Voyix Payments Processing has identified following issue(s) impacting transaction processing

• Impact - Customers continue to experience sporadic transactions timeouts 

• Action - The following services are temporarily impacted

  • Most card authorizations are successfully processing with sporadic transaction timeouts. Customers configured for offline/fallback should be accepting transactions

  • Tip Entry declines should be retried

NCR Voyix teams are actively addressing the issue and we will notify you when we have additional information or a resolution. An update will be provided in 30 minutes.

NCR Voyix Incident Tracking: INC1906497

NCR Payment Solutions has resolved issue(s) impacting the Reporting Portal

• Update - The data load issues were resolved Thursday March 21, 2024, at 6:00 P ET.  The reporting solution completed processing the file backlog from March 16 - March 22. 

NCR Voyix Payments has identified following issue(s) impacting the Reporting Portal

• Impact - Starting at 9:00 AM ET, reporting data maybe significantly delayed resulting in incomplete/missing data in the reports.

• Action - At this time, reporting data is unavailable, teams are still actively reviewing the issue currently. 

NCR Voyix teams are actively addressing the issue and we will notify you when we have additional information or a resolution.

NCR Voyix Incident Tracking: INC1906497

NCR Voyix Payments has identified following issue(s) impacting the Reporting Portal

• Impact - Starting at 9:00 AM ET, reporting data maybe significantly delayed resulting in incomplete/missing data in the reports.

• Action - At this time, reporting data is unavailable.

NCR Voyix teams are actively addressing the issue and we will notify you when we have additional information or a resolution.

NCR Voyix Payments has resolved the following issue(s) impacting the Reporting Portal

• Summary - File uploads were delayed resulting in incomplete/missing data in the reports for March 4 - March 5.

• Status – All file uploads have been processed correctly, as of 10AM ET March 7.

• Action – Customers can now run reports for all days.

Please reach out to Support if you experience any outstanding issues.

NCR Voyix Payments has identified the following issue(s) impacting the Reporting Portal

• Summary - File uploads were delayed resulting in incomplete/missing data in the reports for March 4 - March 5.

• Status – File uploads are processing correctly, as of 8AM ET March 6; however, an audit of the March 4 - March 5 files is outstanding to ensure accurate data for those days.

• Action - At this time, reporting for March 4 - March 5 may have missing data for a small number of merchants.

NCR Voyix teams are actively addressing the issue and we will notify you when we have additional information or a resolution.