The issue has been resolved. AMEX will fund based on defined schedules from data receipt. Deposits are expected to be delayed 3-5 days for transactions 2/23 - 2/26.
Monitoring
Monitoring
NCR Voyix Incident Tracking: INC1898530
All outstanding files have been submitted for processing and subsequent funding by AMEX. Teams are following up with AMEX to confirm processing status.
Identified
Identified
NCR Voyix Payments has identified following issue(s) impacting American Express funding
Impact - A subset of NCR Payments Processing customers have funding delays on American Express transactions from Feb 22 - Present
Action - No actions are required on the customer end, at this time. Teams are actively addressing the processing of these settlement files.
Incident Tracking: INC1898530 - American Express Funds Delayed for a Subset of NPP Merchants
